Agreements

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Home Service Agreement

Business Contract Agreement

1. Fee Structure
“House-Call” computer repair visits are charged for the first hour of the visit (includes travel time), and an additional rate per hour after the first hour.

Repair calls and Maintenance agreements include travel expenses in the western Los Angeles, Santa Barbara, and Ventura counties only (other areas vary by mileage).

2.Reimbursable Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my direct cost including sales tax.

3. Software Ownership
Software re-installation must be from original registered sources (CDrom, or diskette). We are not responsible for problems caused by unregistered shareware, or downloaded software. Please have the original copies of your Operating System, and applications available during the technician(s) visit. For WAN, LAN connectivity issues please have your username, password, TCP / IP address, and other necessary identifications available.

On-Site Service Agreement

1. Fee Structure
The company computer “Hardware Maintenance Contract” fee is billed per computer workstation per calendar month. Servers, routers, bridges, hubs, switches, and other networking hardware are not covered. Network troubleshooting, repair, and/or replacement are performed on hourly basis above and beyond contract terms.

2.Reimbursable Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor, motherboard, case, keyboard, mouse, etc. will be charged at my direct cost including sales tax.

3. Software Ownership
Software re-installation must be from original registered sources (CDrom, or diskette). Not responsible for problems caused by unregistered shareware, or downloaded software.
Please have the original copies of your Operating System, and applications available during technician(s) visit. For WAN, LAN connectivity issues please have your username, password, TCP / IP address, POP server, SMTP server, and other necessary identifications available.

Maintenance Agreement

 

 
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© Kirk Barnes Updated January 22, 2011
Barnes Computer Specialist Camarillo, CA 93010