1. Fee Structure
“House-Call” computer repair visits are charged for the
first hour of the visit (includes travel time), and an additional
rate per hour after the first hour.
Repair calls and Maintenance agreements
include travel expenses in the western Los Angeles, Santa Barbara,
and Ventura counties only (other areas vary by mileage).
2.Reimbursable
Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
3.
Software Ownership
Software re-installation must be from original registered sources
(CDrom, or diskette). We are not responsible for problems caused
by unregistered shareware, or downloaded software. Please have
the original copies of your Operating System, and applications
available during the technician(s) visit. For WAN, LAN connectivity
issues please have your username, password, TCP / IP address,
and other necessary identifications available.
On-Site
Service Agreement
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1. Fee Structure
The company computer “Hardware Maintenance Contract” fee
is billed per computer workstation per calendar month. Servers,
routers, bridges, hubs, switches, and other networking hardware
are not covered. Network troubleshooting, repair, and/or
replacement are performed on hourly basis above and beyond
contract terms.
2.Reimbursable
Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
3.
Software Ownership
Software re-installation must be from original registered sources
(CDrom, or diskette). Not responsible for problems caused by unregistered
shareware, or downloaded software.
Please have the original copies of your Operating System, and
applications available during technician(s) visit. For WAN, LAN
connectivity issues please have your username, password, TCP /
IP address, POP server, SMTP server, and other necessary identifications
available.
Maintenance
Agreement
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