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Services
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On-Site Contract Services
include:
On-call for repair issues (by 4 hr. max. business
days).
Technical support HW, SW issues (callbacks by 4
hours).
Repair common
problems:
Hardware: CD,
scanner, audio, etc.
Software: System slow, Virus,
etc.
Printers: Queue clearing, errors,
Network problems:
sharing, connection
Internet connection (DSL, Modem)
Installation:
New
HW: DVD, scanner, memory, etc.
Network installs including
wireless.
New Computer connection to network,
DSL, cable
modem, dial-up internet.
On-Site Maintenance:
Windows Optimization (remove net, and tmp
files),
Hard Drive Utilities: Scandisk (marks good
sectors),
Defrag (organizes memory access),
Update Virus
Protection files, run Virus scan.
Data backup (must backup before
initial visit).
Cleaning inside computer case from dust,
etc.
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Agreement:
1. Fee
Structure
The company computer “Hardware
Maintenance Contract” fee is charged per computer workstation billed
per calendar month. Servers, routers, bridges, hubs, switches, and
other networking hardware are not covered. Network troubleshooting,
repair, and/or replacement are performed on a different basis above
and beyond contract terms.
2.Reimbursable Expenses
Any
replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
3. Software
Ownership
Software re-installation must be from
original registered sources (CDrom, or diskette). Not responsible
for problems caused by unregistered shareware, or downloaded
software.
Please have the original copies of your Operating
System, and applications available during technician(s) visit. For
WAN, LAN connectivity issues please have your username, password,
TCP / IP address, POP server, SMTP server, and other necessary
identifications available.
Download Maintenance Agreement in Adobe
Acrobat format. |
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