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Services
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On-Site Contract Services include:
On-call for repair issues (by 4 hr. max. business days).
Technical support HW, SW issues (callbacks by 4 hours).
Repair
common problems:
Hardware: CD, scanner, audio, etc.
Software: System slow, Virus, etc.
Printers: Queue clearing, errors,
Network problems: sharing, connection
Internet connection (DSL, Modem)
Installation:
New HW: DVD, scanner, memory, etc.
Network installs including wireless.
New Computer connection to network,
DSL, cable modem, dial-up internet.
On-Site
Maintenance:
Windows Optimization (remove net, and tmp
files),
Hard Drive Utilities: Scandisk (marks good sectors),
Defrag (organizes memory access),
Update Virus Protection files, run Virus scan.
Data backup (must backup before initial visit).
Cleaning inside computer case from dust, etc.
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Agreement:
1. Fee Structure
The company computer “Hardware Maintenance Contract” fee is charged
per computer workstation billed per calendar month. Servers, routers,
bridges, hubs, switches, and other networking hardware are not
covered. Network troubleshooting, repair, and/or replacement are
performed on a different basis above and beyond contract terms.
2.Reimbursable
Expenses
Any replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
3.
Software Ownership
Software re-installation must be from original registered sources
(CDrom, or diskette). Not responsible for problems caused by unregistered
shareware, or downloaded software.
Please have the original copies of your Operating System, and
applications available during technician(s) visit. For WAN, LAN
connectivity issues please have your username, password, TCP /
IP address, POP server, SMTP server, and other necessary identifications
available.
Download Maintenance
Agreement in Adobe Acrobat format.
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