On-Site Contract Services
On-call for repair issues (by 4 hr. max. business
Technical support HW, SW issues (callbacks by 4
scanner, audio, etc.
Software: System slow, Virus,
Printers: Queue clearing, errors,
Internet connection (DSL, Modem)
HW: DVD, scanner, memory, etc.
Network installs including
New Computer connection to network,
modem, dial-up internet.
Windows Optimization (remove net, and tmp
Hard Drive Utilities: Scandisk (marks good
Defrag (organizes memory access),
Protection files, run Virus scan.
Data backup (must backup before
Cleaning inside computer case from dust,
The company computer “Hardware
Maintenance Contract” fee is charged per computer workstation billed
per calendar month. Servers, routers, bridges, hubs, switches, and
other networking hardware are not covered. Network troubleshooting,
repair, and/or replacement are performed on a different basis above
and beyond contract terms.
replacement parts such as: Hard Drive, RAM memory, processor,
motherboard, case, keyboard, mouse, etc. will be charged at my
direct cost including sales tax.
Software re-installation must be from
original registered sources (CDrom, or diskette). Not responsible
for problems caused by unregistered shareware, or downloaded
Please have the original copies of your Operating
System, and applications available during technician(s) visit. For
WAN, LAN connectivity issues please have your username, password,
TCP / IP address, POP server, SMTP server, and other necessary
Download Maintenance Agreement in Adobe