|
|
|
|
Kirk Barnes Professional Resume |
Summary of
Qualifications
A+,
Network+ certified Network Technician with experience in:
Local
Area Network condfiguration, broadband communications, software
evaluation, troubleshooting, customer support, and
documentation. |
Experience
IT Support Analyst
SMCI
Consultant at Amgen Inc.Thousand Oaks, CA 2005—Present
 Field Sales support Laptops, Cell phones, E-mail,
Printers.
Imaged
laptop, added to domain, run enterprise backup.
Administered Corporate Exchange
domain, Good link.
Expedited Executive support Email, data backup.
Setup conference
workstations to Corporate LAN, hubs, VPN. |
|
Technical Support
Agent
Verizon
Business DSL Top Echelon Thousand Oaks, CA 2003—2005
Business DSL Tech
Support hardware software troubleshooting.
Wireless, DSL first time
installation including Cisco router setup. |
Computer Repair Specialist
Barnes
Computer Specialist Camarillo, CA 2001—Present
Support Business Networks with
reliable HW, SW repair.
Assist customers on-site hardware and software
repair.
Professional WAN, Wireless, DSL installation. |
|
Associate Test Engineer
Xircom an
Intel Company Thousand Oaks, CA 1996—2001
Debugged,ran
Microsoft WHQL certification tests LAN, WAN.
Represented OEM Field
Engineers by conducting Windows beta Quality
tests.
Administered
and configured LAN, and WAN Test Laboratory.
Engineering Test Lead WAN
projects.
Resolved
modem, and LAN customer support issues.
Created efficient
documentation, updated bug tracking. |
Technical Support Analyst
Practical
Peripherals Thousand Oaks, CA 1992—1995
Quality End User Support
Modem issues Win, Mac, Unix.
Escalated software issues with vendor as Second Tier
Specialist.
Updated
support documentation using Unix RMA database. |
Education
Associate of Applied Science in
Electronics
Devry
Institute of Technology Industry,
CA
Hands-on Lab Test
Equipment,Microprocessors, Analyzers,
Honor graduate with 3.9 GPA, Deans
List 2 semesters. |
Associate of Arts Television
Production
Pasadena
City College Pasadena, CA
Studio Production latest Video Switchers, Broadcast
Cameras,
Honor
graduate, Deans List 4 semesters. |
|
Click My
Resume to download this resume (Adobe
Acrobat format)
Download
Adobe Acrobat Reader
|
|
|
|
