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Kirk Barnes Professional Resume |
Summary
of Qualifications
A+,
Network+ certified Network Technician with experience in:
Local Area Network condfiguration, broadband communications, software
evaluation, troubleshooting, customer support, and documentation.
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Experience
IT Support Analyst
Amgen Inc- contractor with SMCI.....Thousand
Oaks, CA 2006–present
 Biomedical IT
Support mobile hardware, software troubleshooting.
Wireless Convergent
PDA provisioning, database entry, data security. |
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Technical Support Agent
Verizon DSL Top Echelon .....Thousand
Oaks, CA 2003–2005
Business DSL
Tech Support hardware software troubleshooting.
Wireless, DSL
first time installation including Cisco router setup. |
Computer Repair Specialist
Barnes Computer Specialist Camarillo,
CA 2001–present
Support
Business Networks with reliable HW, SW repair.
Assist
customers on-site hardware and software repair.
Professional
WAN, Wireless, DSL installation. |
Associate Test Engineer
Xircom an Intel Company Thousand
Oaks, CA 1996–2001
Debugged,
ran passing Microsoft WHQL certification tests.
Represented
OEM Dept. expedited Win XP tests at Dell lab.
Advised
Microsoft as Beta Tester:Windows ME, 2000, XP.
Administered
and configured LAN, and WAN Test Laboratory.
Engineering
Test Lead WAN projects Alpha to FCS phases.
Resolved
modem, and LAN customer support issues.
Created
efficient documentation, updated bug tracking. |
Technical Support Specialist
Delphi Information Systems Westlake,
CA 1995–1996
Resolved
Novel LAN issues, customer support Unix Database. |
Technical Support Analyst
Practical Peripherals Thousand
Oaks, CA 1992–1995
Quality
End User Support Modem issues Win, Mac, Unix.
Escalated
software issues with vendor as Second Tier Specialist.
Updated
support documentation using Unix RMA database. |
Hardware Sales Consultant
CompUSA Superstore Industry, CA
1991–1992
Excellent
customer service, and sales of new HW, SW. |
Electrical/Mechanical Technician
Advaneced Matrix Tech. Camarillo,
CA 1987–1991
Analyzed
dot matrix, and laser printers,PCBs in QA Final Tests.
Reworked
mechanical assemblies to exact tollerances.
Resolved
AutoCAD software issues for Tech Support. |
Education
Associate of Applied Science in
Electronics
Devry Institute of Technology
Industry, CA
Hands-on Lab
Test Equipment,Microprocessors, Analyzers,
Honor graduate
with 3.9 GPA, Deans List 2 semesters. |
Associate of Arts Television Production
Pasadena City College Pasadena, CA
Studio
Production latest Video Switchers, Broadcast Cameras,
Honor
graduate, Deans List 4 semesters. |
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