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Kirk Barnes Professional Resume

Summary of Qualifications

A+, Network+ certified Network Technician with experience in:
Local Area Network condfiguration, broadband communications, software evaluation, troubleshooting, customer support, and documentation.

Experience

IT Support Analyst
SMCI Consultant at Amgen Inc.Thousand Oaks, CA 2005—Present
Field Sales support Laptops, Cell phones, E-mail, Printers.
Imaged laptop, added to domain, run enterprise backup.
Administered Corporate Exchange domain, Good link.
Expedited Executive support Email, data backup.
Setup conference workstations to Corporate LAN, hubs, VPN.

Technical Support Agent
Verizon Business DSL Top Echelon Thousand Oaks, CA 2003—2005
Business DSL Tech Support hardware software troubleshooting.
Wireless, DSL first time installation including Cisco router setup.

Computer Repair Specialist
Barnes Computer Specialist Camarillo, CA 2001—Present
Support Business Networks with reliable HW, SW repair.
Assist customers on-site hardware and software repair.
Professional WAN, Wireless, DSL installation.

Associate Test Engineer
Xircom an Intel Company Thousand Oaks, CA 1996—2001
Debugged,ran Microsoft WHQL certification tests LAN, WAN.
Represented OEM Field Engineers by conducting Windows beta Quality tests.
Administered and configured LAN, and WAN Test Laboratory.
Engineering Test Lead WAN projects.
Resolved modem, and LAN customer support issues.
Created efficient documentation, updated bug tracking.

Technical Support Analyst
Practical Peripherals Thousand Oaks, CA 1992—1995
Quality End User Support Modem issues Win, Mac, Unix.
Escalated software issues with vendor as Second Tier Specialist.
Updated support documentation using Unix RMA database.

Education

Associate of Applied Science in Electronics
Devry Institute of Technology Industry, CA
Hands-on Lab Test Equipment,Microprocessors, Analyzers,
Honor graduate with 3.9 GPA, Deans List 2 semesters.

Associate of Arts Television Production
Pasadena City College  Pasadena, CA
Studio Production latest Video Switchers, Broadcast Cameras,
Honor graduate, Deans List 4 semesters.

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© Kirk Barnes Updated January 22,2011
Barnes Computer Specialist Camarillo, CA 93010